Our aim is to dispatch all orders the same or next working day following payment. We use Fastway couriers and can provide tracking details for all shipments. We do invite you to contact us if you require items by a certain date and we will make every reasonable effort to accommodate this requirement. However, we advise that we will not be bound by this date. Should an order be shipped and arrive after your required by date with no previous notification of cancellation, our returns policy will apply.
Please ensure someone will be available to accept and sign for the parcel, if not then the courier will leave a note to ensure you are aware that a delivery was attempted. The note will contain a phone number where the courier can be contacted. Contact the courier and he will attempt a second delivery or give you the option of collecting the item from his depot.
Returns are accepted for items that are defective on arrival. Any such defects must be notified within 24 hours of receipt of item. Please contact us at firstname.lastname@example.org by using the Contact Us page, as soon as possible after receiving your item.Should you wish to return an item upon receipt as it not as thought or suitable for your needs, this can be done within 7 days of receipt. All items returned under such circumstances are subject to a 15% re-stocking fee and the buyer must cover the cost of return postage. Items returned must have their packaging etc in perfect condition as received.